Bargaining with the Black-Box
نویسندگان
چکیده
The increasing prevalence of large-scale labor aggregation platforms, worker analytics, and algorithmic decision-making by management raises the question whether workers can use similar technologies to advocate for their own goals. Yet, there are inherent challenges in building worker-centric tools that collect, aggregate, share data responsible ethical ways. In this paper, we present design deployment Shipt Calculator, a tool developed collaboration with non-profit groups allows app-based delivery track aggregate about pay, wage transparency. We first discuss technologies, particularly informally organized workers, ground our discussion history inquiry co-research. then describe some principles from lessons designing Calculator be applied future researchers advocates seeking build technical organizing campaigns. Finally, results using audit an app's shift black-box pay model contributed 140 Summer 2020, finding although average per-order increased under new payment model, almost half experienced unannounced cut during shift, many worked shifts paid state's minimum wage. how like demonstrate important role data, Digital Workerism, serve creating maintaining more balanced platform economy.
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ژورنال
عنوان ژورنال: Proceedings of the ACM on human-computer interaction
سال: 2022
ISSN: ['2573-0142']
DOI: https://doi.org/10.1145/3570601